Return and Refund Policy

We care greatly for your experience shopping with us as a customer and we comply to the Consumer Rights act 2015.

We welcome any complaints, questions or concerns you may have to our service email help@treatoexpress.com and we endeavour to respond to you within 24 hours, 365 days of the year. All returns queries must be made to the above email address. You have a right to return any products for a full refund or replacement within 14 days. 

Changed your mind? You have 14 days to make a return for your order. 

If you believe your order is faulty or in poor condition then we are happy to replace any items upon return within 30 days with no additional postage cost. 

If you believe your pet has been made ill from any of our products it is important to collect evidence and notify us so we can investigate our supply. If you are not satisfied with our response then you reserve the right to complain to the Ombudsman.